Ok, this maybe isn’t so much of a rant… just a strong complaint.
There is a Bertucci’s not far from where I live in Cambridge, on Main St (they call it their Kendall Sq. restaurant, but it is really in Central Sq. … I suspect it is wishful thinking on their part) . At one point in time, long long ago, it was your basic run of the mill Bertucci’s. I.e. it served something along the lines of better-than-your-corner-pizza-shop pizza, salads, beer, and the service was OK. We, the young family, would go on occasion if we didn’t feel like cooking and wanted something simple in a child-tolerant setting.
Then the service started to go down hill and the food quality suffered. Things would happen like your server forgetting about your order as it sat getting cold on the counter. Or pizzas that were under-cooked with raw dough in the middle. So we stopped going for a couple of years. We started going again a while back because we had activities in Central in the evenings, tried it again for a quick dinner, and it seemed to work OK (decent food, OK service at times).
Tonight though, it just completely sucked. I already wrote a bunch of feedback which I submitted to the Bertucci’s website, but I figured I might as well dump it here as well to share with potential Googlers. Here is what I said: